**9/3/2015 - Axe Fx II XL+'s Back in Stock!**

Frequently Asked Questions FAQ

FAQ

What is the best method to contact you?

The fastest method for reaching us is to call us at 818 505 0391, alternatively you can email us at [email protected], please allow 24 hours for someone to reply to you (not including weekends or holidays). Feel free to message us on one of our social network sites as well.
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Has my order shipped?

You will receive a shipping confirmation notice via email when your order has left the warehouse. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact us at [email protected] or by calling 818 505 0391.
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How can I track my order?

You will receive a shipping confirmation notice via email when your order has left our shop. It will contain information to track your order. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact us at [email protected] or by calling 818 505 0391.
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There is a problem with my shipment, what should I do?

Please contact us at [email protected] or by calling 818 505 0391.
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My order never arrived.

Please contact us at [email protected] or by calling 818 505 0391.
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How can I get a copy of my invoice?

A copy of your invoice can be obtained by contacting us at [email protected] or by calling 818 505 0391.
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When will my order ship?

Most orders ship within one to two business days (not including weekends or holidays) from the receipt of your order. You will receive a shipping confirmation email once the order has shipped from our shop.
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Do I have to pay sales tax?

Only residents in CA are required to pay sales tax.
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Accepted forms of payment

We currently accept only the following pay methods: Paypal.
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Warranty

All products are covered under our standard warranty policy or that of its manufacturing.
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Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. We go to great lengths to preserve the privacy of our customers.
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Can I visit your store in person?

Yes, please do!
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If I don't see a certain product in stock that I am pretty sure you guys carry, can I contact you about ordering it for me?

Yes, just because an item isn't in stock, doesn't mean we can't or won't get it in stock, either via standard or custom order. Call us today.
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I am having a website issue, or I would rather order via phone, is that alright?

Yes, whether if because of a website issue, lack of a paypal account, you would prefer to custom order a product in a specific configuration or color, you would prefer to pay via a credit card, or would just feel more comfortable speaking with someone to place your order, please give us a call. We are happy to accommodate phone orders during all of our standard business hours.
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Who hosts your website?

Our website is hosted via ConnectGo, & we HIGHLY recommend them. Shoot them an email & ask for Jason, he's our guy!
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Follow Tone Merchants Online

Follow, Like, Friend, Poke, Subscribe etc to our many social hangouts!
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